Refund and Return Policy

If you want to request to return an item purchased from PowerUPSAsia you will have to directly coordinate your return or refund request to and include the following information:

  1. Order Number

  2. Product Name

  3. Reason for return or refund

Wait for our team to get back to you within 24hrs if your request is approved. Filing for returns and refund request are allowed within seven (7) days from date of receipt of the item. Once your return/refund request is approved, our team will provide instructions on returning the item. Unopened box is required for items approved for Return. Take note that processing time of your refund would depend on the payment method used.

  • Credit Card: 5-15 banking days

  • Debit Card: 45 banking days

  • E-wallet: 24hrs

Delivery Terms & Condition

  • Any request for Re-Delivery will be subjected to a minimum of S$ 30.00. Additional logistic handling services incurred in the process will also be chargeable.

  • Any cancellation of orders is subjected to a minimum 15% charge of purchase order value, subjected to Tech Data’s discretion.

  • We reserve the right to change our products prices, after provision of official quotations, but prior to shipment, due to errors, changing marketing conditions, typographical errors, or any other reasons.

  • We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether.