After Sales



  2 Ways To Claim For Warranty



OPTION 1 : CALL VERTIV HOTLINE

    1. Call +1800 467 2326. 
      This is our dedicated 24-hour 7-day a week service line for you to place a service request in the event of an equipment fault. Please call the hotline and our Customer Service Representative will assist you in placing a service call.
    2. Please prepare the following required details. 
      To help determine the warranty or contract coverage. Your unit should have a sticker label displaying the serial number and the product model (If it doesn’t, please advise one of our friendly Customer Engineers that you require a sticker to be placed on the outside of your Vertiv unit for a quick reference in assisting your staff to place any future service calls)
  • Unit Serial Number
  • Unit Model
  • Site Name and Address
  • Name and phone number of the person placing the call
  • Name and phone number of the site contact (if different from the caller)
  • Description of the unit issue/problem (e.g.., high temp alarm, water under floor, UPS in alarm state)
  • Confirm your request.
    We ask that as soon as practical you confirm your request for our attendance in writing by completing an "Authority to Attend", by emailing sg.service@vertivco.com. The authority to attend should include the requested details in item 3 above and a purchase order number if applicable. A Customer Engineer will be dispatched and the relevant charges if any will apply as per your service level agreement

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    OPTION 2 : EMAIL TO VERTIV

    1. Send the following required details to dpg.warranty@vertiv.com
    • Unit Serial Number
    • Unit Model
    • Name and Contact Number
    • Email Address
    • Delivery Address