Authorized logistics partner (EMS) will be responsible for the goods and risks such as loss or damage of the goods during the transportation process to the customer.
When customer discover that the goods are damaged, scratched, broken, dented, or the goods are incorrect, immediately notify the customer service department: (Warranty phone number +84 916173000)
Customers need to provide a video of the unpacking process when reporting a problem. Authorized logistics partner (EMS) will refuse warranty or return in cases where the goods are damaged, scratched, broken, dented, or wrong if the customer cannot provide a video recording of the opening process.
After the customer has signed to receive the goods without making notes or comments about the goods. EMS is not responsible for return requests due to damage, scratches, breakage, dents, wrong goods, etc. from customers later.
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